FAQs

Send us your questions!
If you have additional questions that you would like answered, please email or call us for quick and friendly assistance.

Are you insured and bonded?

Our insurance is the best available. We're also bonded. If you'd like, we will send you a certificate validating our insurance.

Must I be at home when you clean?

It's your choice. Many of Ash Maids customers prefer to give us a key. Others leave us a key in a safe place each visit. Alarm systems can either be left off or you can give us entry/exit codes. By far, the most efficient and problem-free way for everyone is for you to give us a key and alarm codes.

How do you protect my keys?

Your key is secured in a locked key storage device to which only The Ash Maid managers have access. The key is issued to the team leader on the day of your clean. The team leader returns the key at the end of the day and management returns it to the secured container. In the unlikely event your key is lost, we're even insured for key replacement and re-keying your locks. 
 
How many people will clean my home?

We work in teams of two. Two-person teams prove to be the most efficient because each employee can concentrate on a specific task while in your home. Our tasks include vacuuming, dusting, kitchens and bathrooms, all of which adhere to our unique 27-step deep cleaning system.

Will I always have the same team?

Yes you will always have the same team, baring special circumstances.

Are teams trained and supervised?

Team members are trained before they're permitted to enter your home. Training continues as we learn about new products/methods and to reinforce prior training. Each team includes a Team Leader to see that cleaning tasks are correctly completed. Managers make periodic visits to homes to ensure we're meeting service commitments. We even have a person dedicated to Quality Assurance and Training

What if I would like something cleaned that is not part of your system?

Ash Maids offers a wide variety of additional home services and special projects that can be tailored to your exact needs.

Do I need to provide my own cleaning products?

Ash Maids will always arrive at your home in one of our yellow vans with our own cleaning products and equipment. All of our products are environmentally-friendly and are safe for small children and pets.

Is your work guaranteed?

All work performed by Ash Maids is backed by a 100% Satisfaction Guarantee. Should you find yourself unsatisfied with the work we've done in your home, simply call our office within 24 hours of your clean, and we will reclean it at no additional charge!

How do I pay for your services?

Payment is due at time of service. You may pay by cash, personal check or accepted credit cards. If you aren't home during our first visit, we will ask you for the full estimated amount. We will refund the difference or apply it to our next visit, as you prefer. On regularly scheduled visits, we ask you to leave payment on the kitchen countertop. If you prefer to pay by credit card, we will handle that process from our office.