General
All our cleaners and service providers are strictly instructed not to drink, eat or smoke in the customer’s house, use any of the customer’s electrical or electronic appliances, open any closed doors or drawers, use cleaning products on screens of TVs and computer, lift any heavy object, remove any object from the house of the customer or work alone. Each of our maids are also specially instructed not to use any appliance or equipment which is owned by the client, unless specially instructed. Moreover, we train each of our cleaners are not allowed to accept or sign any package which gets delivered to the house of the customer on his/her behalf, unless instructed to do so. They are also not permitted to throw any paper or document which is already not in the trash basket.
Appointment Window:
– We have a 2 hour arrival window to deal with the unpredictability of traffic, parking, and other surprises. .
Saturday Bookings:
– We charge a $45 weekend fee on all Saturday bookings.
Booking Policy:
– A credit card on file is required in order to book service
Cancellation Policy:
– Changes or cancellations must be done by 5 PM the day before service to avoid a $45 cancellation fee. – We charge a $45 cancellation fee for late and same-day cancellation.
-Payment:
– We will only accept check or credit card payment. – We charge a $35 return fee for any returned checks – We only accept credit card payment for move in/out service, payment will be processed before the start of service